Full Policy
Our Responsible Gaming Policy
fg665 is operated as an entertainment platform and we take our responsibility to players seriously. This Responsible Gaming Policy sets out the principles, tools, and procedures that govern how fg665 approaches player protection across our entire platform. It applies to all players registered on fg665 regardless of their location within Bangladesh.
1. Our Philosophy
We believe that gambling, when approached responsibly, is a legitimate and enjoyable form of adult entertainment. However, we are equally aware that for a minority of players, gambling can become problematic. fg665's responsible gaming programme exists to ensure that all players have access to the tools, information, and support they need to keep their gaming within safe boundaries. We do not profit from problem gambling behaviour and we actively work to identify and support players who may be at risk.
2. Eligibility and Age Policy
Access to fg665 is strictly limited to individuals who are 21 years of age or older. This minimum age requirement is enforced through mandatory age declaration at registration and through our Know Your Customer (KYC) identity verification process. Players who have not completed age verification are restricted from making deposits or placing any real-money wagers. Any player who provides false information regarding their age will have their account permanently closed and may forfeit any remaining balance in accordance with our Terms & Conditions.
3. Deposit and Spend Limits
fg665 allows every registered player to set personal deposit limits, loss limits, and wager limits for daily, weekly, or monthly periods. These limits are set voluntarily by the player and are designed to help maintain control over spending. Reductions to existing limits take effect immediately. Requests to increase limits are subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions. Players are encouraged to set limits that reflect their genuine disposable income rather than amounts they might stretch to afford.
4. Session Management
Continuous, uninterrupted gambling sessions can contribute to loss of control and impaired decision-making. fg665 provides session time limit tools that allow players to set a maximum duration for each gaming session. Players will receive a notification when they are approaching their chosen limit, and hard session limits will automatically terminate the session when the limit is reached. We encourage all players, even those who do not feel they need to use limits, to take regular breaks during play.
5. Time-Out Periods
A time-out is a temporary suspension of your fg665 account. It is designed for players who feel they need a short break from gambling but do not wish to commit to a long-term self-exclusion. Time-out periods are available for 24 hours, 48 hours, one week, two weeks, four weeks, or six weeks. During a time-out, the player's account is suspended, no deposits can be made, no games can be accessed, and all promotional communications are paused. Time-outs cannot be reversed once activated — this is intentional. If you wish to activate a time-out, please do so from your account settings or by contacting [email protected].
6. Self-Exclusion
Self-exclusion is a formal commitment to refrain from gambling on fg665 for an extended period. Players may request self-exclusion for six months, one year, two years, five years, or permanently. Once self-exclusion is in effect, the player's account is immediately suspended, all balances are frozen, all pending bonuses are cancelled, and the player is removed from all marketing lists. Self-exclusion cannot be reversed during the chosen period under any circumstances. Players seeking to re-register during a self-exclusion period will have their new account closed immediately upon identification.
To request self-exclusion, log in to your account and navigate to the Player Safety section, or contact us directly at [email protected] with your account details and chosen exclusion period. We will action all self-exclusion requests within two hours of receipt during operating hours.
7. Identifying At-Risk Players
fg665 employs internal monitoring procedures to identify players who may be exhibiting signs of problem gambling. These include, but are not limited to: sudden significant increases in deposit frequency or amounts, extended uninterrupted play sessions, patterns of chasing losses, and repeated failed attempts to self-exclude followed by re-registration. When our team identifies a player who may be at risk, we will proactively reach out to that player with information about responsible gaming tools and offer assistance in activating appropriate limits or exclusions.
8. Responsible Marketing
fg665 is committed to marketing its services in a responsible manner. Our promotional communications are directed exclusively at adults aged 21 and above. We do not use marketing materials that are likely to appeal to minors, that misrepresent the nature or odds of gambling, or that encourage players to gamble beyond their means. Players who have activated time-out or self-exclusion are removed from all marketing communications immediately and will not receive any promotional offers, bonus notifications, or re-engagement messages during their exclusion period.
9. Data and Confidentiality
All responsible gaming requests, including self-exclusion applications, time-out activations, and support communications, are treated with strict confidentiality. This information is used solely for the purpose of administering the responsible gaming tools and is not shared with third parties except where required by applicable law. For full details on how fg665 handles your personal data, please refer to our Privacy Policy.
10. Policy Review
This Responsible Gaming Policy is reviewed periodically to ensure it remains current, effective, and aligned with best practice standards for player protection. fg665 reserves the right to update this policy at any time. Players will be notified of any material changes via email notification to their registered address. Continued use of the fg665 platform following notification of changes constitutes acceptance of the updated policy.