fg665 Privacy Policy

fg665 is committed to protecting the privacy and personal data of every individual who uses our platform. This Policy has been prepared in accordance with internationally recognised data protection principles including transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and accountability.

As an online gaming platform serving players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — fg665 handles a range of personal data in order to provide you with a secure, compliant, and personalised gaming experience. This Policy explains in plain and formal English exactly what data we collect, why we collect it, how long we keep it, and what choices you have in relation to your own information.

This Policy applies to all personal data collected through the fg665 website (fg665.io), mobile-optimised pages, customer support channels, and any other touchpoint through which you interact with the fg665 platform. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

For the purposes of this Privacy Policy, fg665 acts as the data controller in respect of the personal data you provide when registering, depositing, playing, or communicating with our platform. As data controller, fg665 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

All enquiries relating to this Privacy Policy, including requests to exercise your data subject rights, should be directed to our dedicated support team at [email protected]. We aim to acknowledge all privacy-related correspondence within 48 hours (Bangladesh Standard Time, UTC+6) and to resolve requests within 30 calendar days.

fg665 collects personal data across several categories depending on how you interact with the platform. The following table summarises the categories of data we collect, the source of that data, and the context in which it arises.

We do not knowingly collect sensitive categories of personal data (such as health data, religious beliefs, or biometric data) unless explicitly required for responsible gaming obligations, in which case such processing will be conducted with your explicit consent and subject to additional safeguards.

fg665 uses the personal data we collect for the following specific and legitimate purposes. We do not process your data in any manner that is incompatible with the purposes listed below.

• Account Administration: To create, maintain, and manage your fg665 player account, including verifying your identity and eligibility to use the platform.
• Service Delivery: To provide you with access to casino games, live dealer tables, sports betting markets (including cricket BPL, T20, IPL, and international fixtures), and other gaming products available on fg665.
• Financial Processing: To process deposits and withdrawals via your chosen payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) and to maintain accurate financial records.
• Identity Verification and KYC: To comply with our Know Your Customer obligations, verify player age (21+ only), confirm the source of funds, and prevent fraudulent account activity.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover, bonus abuse, and other prohibited activities.
• Responsible Gaming: To monitor gaming patterns, enforce player-set limits and self-exclusion requests, and identify players who may be exhibiting signs of problem gambling so that appropriate support can be offered.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance with account and payment issues.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw your consent to marketing communications at any time.
• Platform Improvement: To analyse usage patterns, test new features, and optimise the fg665 platform experience for players across Bangladesh.
• Legal Compliance: To fulfil obligations under applicable law, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.

• Contractual Necessity: Processing required to perform the contract between you and fg665 — for example, account registration, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and record-keeping obligations.
• Legitimate Interests: Processing carried out in pursuit of fg665's legitimate business interests, such as fraud detection, platform security, and responsible gaming monitoring, where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of marketing communications and, where applicable, the processing of sensitive personal data.

fg665 does not sell, rent, or trade your personal data to third parties for commercial gain. However, in order to operate our platform and comply with our legal obligations, we may share your personal data with the following categories of trusted third parties:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — for the purpose of processing your financial transactions. Each provider is subject to its own privacy policy and data protection obligations.
• Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Big Time Gaming, and Yggdrasil — who may receive limited technical data (such as session tokens and player identifiers) necessary to deliver their games within the fg665 platform environment.
• Identity Verification Services: Third-party KYC and anti-fraud service providers who assist fg665 in verifying player identities and screening for politically exposed persons (PEPs) and sanctions list matches.
• IT Infrastructure Providers: Cloud hosting, database management, and cybersecurity service providers who process personal data on our behalf as data processors under binding data processing agreements.
• Legal and Regulatory Authorities: Courts, law enforcement agencies, and regulatory bodies where fg665 is required by law to disclose personal data or where such disclosure is necessary to protect the rights, property, or safety of fg665 or its players.
• Professional Advisers: Lawyers, auditors, and accountants acting in their professional capacity, subject to professional confidentiality obligations.

All third-party data processors engaged by fg665 are required to implement appropriate technical and organisational security measures and to process personal data only on fg665's documented instructions. We do not permit our processors to use your data for their own purposes.

fg665 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

When the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised data that can no longer be linked to an individual may be retained for statistical and analytical purposes without restriction.

fg665 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to enable essential platform functionality, remember your preferences, analyse site performance, and personalise your experience. The following categories of cookies are used on the fg665 platform:

• Strictly Necessary Cookies: Essential for the operation of the platform. These cookies enable core functions such as session authentication, security enforcement, and load balancing. They cannot be disabled without impairing platform functionality.
• Performance Cookies: Used to collect anonymous aggregated data about how players navigate the fg665 platform, including page load times, error rates, and most-visited sections. This information helps us identify and fix technical issues and improve overall performance.
• Functional Cookies: Allow the platform to remember your preferences such as language settings, preferred games, and display options, providing a more personalised experience on return visits.
• Analytics Cookies: Used to understand broader usage patterns on the fg665 platform. Data collected through analytics cookies is aggregated and anonymised before analysis and is not used to identify individual players.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality and performance of the fg665 platform. Strictly necessary cookies cannot be disabled as they are integral to platform operation.

fg665 maintains a comprehensive information security programme that includes the following technical and organisational measures:

• 256-bit SSL/TLS encryption for all data in transit between players and fg665 servers;
• Encryption of sensitive personal and financial data at rest in our databases;
• Role-based access controls ensuring that personnel can only access data necessary for their specific job function;
• Multi-factor authentication required for all administrative access to systems holding personal data;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Continuous monitoring of platform infrastructure for anomalous activity and potential intrusion attempts;
• Formal incident response procedures with defined escalation paths and player notification obligations;
• Regular staff training on data protection best practices and information security awareness.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event that fg665 becomes aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay and take all reasonable steps to mitigate the impact of the breach.

Players are also responsible for maintaining the security of their own account credentials. You must not share your password with any third party and should use a strong, unique password for your fg665 account. If you suspect that your account has been compromised, contact [email protected] immediately.

As a data subject, you hold a number of rights in relation to the personal data that fg665 holds about you. fg665 is committed to facilitating the exercise of these rights promptly and without undue burden. The following rights are available to you:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Request". Please include sufficient information to verify your identity (to protect against fraudulent requests). fg665 will respond within 30 calendar days. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

Where fg665 discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data from our systems and close the associated account without further notice. If you are a parent or guardian and believe that your child has registered on the fg665 platform without your knowledge, please contact us at [email protected] immediately so that we can investigate and take appropriate action.

fg665 employs age verification procedures at the point of registration and during KYC checks to ensure that all active players meet the minimum age requirement. Players who are found to have provided false date-of-birth information during registration will have their accounts permanently closed and any funds held may be subject to forfeiture in accordance with our Terms & Conditions.

In order to provide our services, fg665 may transfer your personal data to third-party service providers or partners located outside of Bangladesh. Where such international transfers take place, fg665 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection principles.

Safeguards used to govern international transfers may include, but are not limited to:

• Contractual clauses requiring the recipient to protect personal data to an equivalent standard;
• Data processing agreements incorporating binding data protection obligations on the recipient;
• Transfers to recipients in jurisdictions that maintain data protection standards deemed adequate for the purposes of this Policy.

For further information about the specific safeguards applied to any particular international transfer of your personal data, please contact us at [email protected].

fg665 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the fg665 platform and, where appropriate, by sending a notification to the email address associated with your account.

The "Last Updated" date displayed at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how fg665 protects your personal data. Continued use of the fg665 platform following notification of any changes constitutes your acceptance of the updated Policy.

Previous versions of this Privacy Policy may be requested by contacting our support team at [email protected]. We retain archived versions of this Policy for a minimum of five years from the date on which they were superseded.

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which fg665 processes your personal data, please do not hesitate to contact our data protection team using the details below. We are committed to resolving all privacy-related enquiries promptly and in a transparent manner.

All correspondence must be submitted in English to ensure efficient and accurate processing by our support team. When contacting us in relation to a data subject rights request, please include your registered account username and the email address associated with your fg665 account so that we can verify your identity before processing the request.